Yes, if your cooler is on a rental agreement, we will replace it. Provided there is no significant damage and the product itself is faulty. Coolers purchased brand new come with a 12 month warranty.
Frequenty Asked Questions
How do I clean my cooler?
Here is a handy cleaning guide. Download the PDF version
Where does your water come from?
Our water is sourced from the Babinda Valley Aquifer, which is a spring located 32m under the ground. The water is then pumped up and goes through 3 sediment filters, UV and ozone treatment, before being pumped into our bottles.
Are your bottles recyclable?
Yes! Our 500ml and 1.5L bottles are made from 100% recycled plastic. You can deposit bottles at an eligible Containers for Change refund point to claim 10c back per bottle.
Our 15L bottles are brought back to the factory where they are cleaned, sterilised and reused over and over, dramatically reducing our carbon footprint. We also blow our own bottles which reduces transport costs and helps us control the quality of our products.
How much is delivery?
We do not charge any additional delivery fee. Bottle prices vary based on postcode.
When will I receive my order?
We deliver to each location on a set day of the week. Your order will be placed on the next available delivery to your area. We aim to deliver within the week, but during peak season this may be longer. You can also pick up from our factory in Babinda.
Current delivery schedule
| Monday | Babinda, Innisfail, Miriwinni, Fishery Falls, Gordonvale, Cairns |
| Tuesday | Mission Beach, Tully, Ravenshoe, Millstream, |
| Wednesday | Cairns |
| Thursday | Malanda, Atherton, Tolga, Mareeba, Biboorah (Fortnightly) |
| Friday | Cairns, Smithfield, Redlynch, Northern Beaches |
| Note: Kuranda, Speewah, Koah alternate Thursday/Friday each week | |
Where do you deliver?
We deliver to the following postcodes within FNQ.*
| 4852 | 4869 | 4884 | 4854 |
| 4870 | 4885 | 4855 | 4871 |
| 4886 | 4856 | 4872 | 4886 |
| 4857 | 4873 | 4887 | 4858 |
| 4877 | 4888 | 4859 | 4878 |
| 4860 | 4879 | 4861 | 4879 |
| 4865 | 4881 | 4868 | 4883 |
*Conditions apply. Please note there may be certain areas within these postcodes that are outside our delivery limits.
What is your water analysis?
| Sodium | 4.5 |
| Calcium | 1.4 |
| Magnesium | 0.71 |
| Potassium | 1.2 |
| pH | 6.8 |
| Total Dissolved Solids | 35 |
Stockists
Complete Water Solutions
0403 161 233
Townsville
Spic n Span
0427 292 922
1 Haig Street, Ingham
Zenna’s
177 Howard Kennedy Dr, Babinda
Far North Office Choice
1 Jack St, Atherton
Night Owl Bentley Park
9/96 McLaughlin Rd, Bentley Park
Honey House
(07) 4093 7261
7 Therwine Street, Kuranda
IGA Southside
Charlotte Street Woree, 4868
IGA Woree
12-24 Toogood Road Woree
Friendly Grocer Sheridan Street
229 Sheridan St, Cairns City
Friendly Grocer Innisfail
35 Palmerston Highway, Goondi Bend
Caltex Mareeba
(07) 4243 3537
4314 Kennedy Hwy, Mareeba
Mobil Atherton
(07) 4091 5255
8386 Kennedy Highway, Atherton
Mobil Sheridan Street
(07) 4031 7767
237 Sheridan Street, Cairns
Mobil Edmonton
(07) 4055 4142
75 Louie Piccone Way, Edmonton
Mobil Edmonton Central
(07) 4055 4606
Cnr Hambledon Drive & Walker Avenue, Edmonton
Mobil Gordonvale
(07) 4056 3077
67 George Street, Gordonvale
Mobil Innisfail
(07) 4061 4221
149 Edith Street, Innisfail
Mobil Mareeba
(07) 4092 1373
257 Byrnes Street, Mareeba
Mobil Mirriwinni
(07) 4067 6248
Lot 2 Bruce Highway, Mirriwinni
Mobil Mourilyan
(07) 4063 2888
Lot 26 Bruce Highway, Mourilyan
Mobil on Spence
(07) 4051 5483
146 Spence Street, Cairns
Mobil Tolga
(07) 4095 4104
26 Lawson Street, Tolga
Mobil Tully
(07) 4068 1351
59408 Bruce Highway
Ampol Innisfail
(07) 4061 7249
117 Palmerston Dr, Goondi Bend
OK Gift Shop
(07) 4031 6144
61 Abbott Street
Tall Timbers Roadhouse
13185 Kennedy Hwy, Ravenshoe QLD 4888
