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Privacy Policy

Babinda Springs Pty Ltd (Babinda Springs Water) – ABN: 78 657 254 550

1. Babinda Springs Water’s commitment to maintaining your privacy

Babinda Springs Water’s Privacy Statement has been created because we value our users and recognise their right to keep personal information private. This statement discloses our information gathering and dissemination practices for Babinda Springs Water.

2. Collecting information on Big Wet Water visitors

Babinda Springs Water collects information on our site visitors collectively including which sections of the site are most frequently visited, how often and for how long. This data is always used as aggregated, non-personal information. Babinda Springs Water utilises this information to improve and enhance our services by monitoring the areas on the site which are most popular to you. This aggregated information may be shared with Babinda Springs Water partners to provide them with an overview of how Babinda Springs Water visitors use the site. This is done for the purposes of providing you with a more efficient site.

IP Addresses

Babinda Springs Water’s web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

Cookies & Applets

Babinda Springs Water uses cookies to provide you with a better experience. These cookies and allow us to increase your security by storing your section ID and a way of monitoring single user access. This aggregate, non-personal information is collated and provided to Babinda Springs Water to assist in analysing the usage of the site.

3. Collecting information on Babinda Springs Water Registered members

As part of registering with Babinda Springs Water, we collect personal information about you in order for you to take full advantage of Babinda Springs Water’s services. To do this it may be necessary for you to provide additional information to Babinda Springs Water as detailed below.


Registration is completely optional. However, registration for Babinda Springs Water’s products or services allows you to take advantage of more of the tools and resources to assist you with any products you may require. Registration includes submitting your name, email address, address, company, company classification, telephone numbers, option on receiving updates and promotional material. You may access this information at any time by clicking ‘My account’ and logging in as a ‘Registered Customer’.

4. Credit Card Details

For credit card transactions we use SecurePay Online Payments which gives you more payment choices (Visa, MasterCard) and allows you to make a purchase online straight away. Your credit card details are transmitted securely and we do not have direct access to your full credit card numbers. SecurePay’s privacy policy can be found here: https://www.securepay.com.au/about/privacy-policy

5. Email communications from Babinda Springs Water

Babinda Springs Water also provides you with selected information about our product, services and website changes in our email newsletter. This free service is sent to registered users and provides the option of opting out of receiving these by changing your preferences in ‘My Account’. Babinda Springs Water may also make you aware of additional products and services which form part of your relationship with Babinda Springs Water.

6. Storage & Security of Personal Information

Babinda Springs Water takes all reasonable steps to ensure the security of our system. Babinda Springs Water allows you to access your information at any time to keep it accurate and up to date. Any information which we hold for you is stored on secure servers that are protected in controlled facilities. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Babinda Springs Water. However, Babinda Springs Water will not be held responsible for events arising from unauthorised access of your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Babinda Springs Water site.

7. Access to Your Information

Unless you become a Babinda Springs Water customer or register on our website, Babinda Springs Water does not collect information that identifies you personally. If however, you become a Babinda Springs Water customer, you are able to change and update your registered profile on our website at any time. Should you require assistance with updating your account or removing your details from the site, this can be by forwarding an email to: feedback@babindasprings.com.au

8. Big Wet Water Partners & Advertisers

Babinda Springs Water provides links and passes to third party sites. The use of your information by these third party sites is not within the control of Babinda Springs Water and we cannot accept responsibility for the conduct of these companies.

9. Feedback

Babinda Springs Water welcomes ideas and feedback about all aspects of our website. Babinda Springs Water stores feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with Babinda Springs Water partners either in aggregate form or with specific identifying characteristics removed. In some instances you may provide comments to us regarding our services and these comments may be displayed on our website to other users. If you do not wish for your comments to be displayed please email feedback@babindasprings.com.au and we will remove your comments.

10. Privacy & Site Changes

From time to time, Babinda Springs Water may review and update its privacy statement. Revised versions will be updated on the website.